Highlands Ranch Market Insights
Highlands Ranch Water Leak Alert App: EyeOnWater Setup Guide
How to Catch Hidden Household Water Leaks in 24 Hours Instead of Waiting 60 Days for Your Bill
Highlands Ranch homeowners have free access to the EyeOnWater smart-meter app, which links directly to your local Highlands Ranch Water meter and sends an automatic push notification, text, or email the moment it detects continuous water flow. Because Highlands Ranch Water bills bi-monthly (every 60 days), a hidden leak can run for two full months before showing up on your statement—making this five-minute setup one of the smartest free ways to protect your home and your wallet.
Have a specific question about plumbing inspections, water bills, or remodeling in Highlands Ranch? Ask our AI Concierge trained on Saber Amine's local builder guides.
How the Free Highlands Ranch Water EyeOnWater App Works (24 Hours vs. 60-Day Bills)
Highlands Ranch Water (located at 62 Plaza Drive, Highlands Ranch, CO 80129, serving as the billing agent for the Highlands Ranch Metro District) has equipped homes across our community with cellular Advanced Metering Infrastructure (AMI) smart water meters. Because your paper or digital water bill is calculated on a bi-monthly reading cycle (every two months), a silent leak inside your home can run for up to 60 days before you ever see the spike on your statement.
The free EyeOnWater app links directly to your local water meter and breaks your usage down into hourly and daily readings. It is an effortless way to monitor daily water consumption, compare summer lawn irrigation totals against previous years, and keep bi-monthly water and wastewater charges in check.
Why Automatic Leak Alerts Save Thousands While You Are on Vacation
The most valuable feature inside EyeOnWater is the Automatic Leak Alert. You can configure the app to send you a smartphone push notification, text message, or email the moment your meter detects a continuous flow of water over a 24-hour period.
Working as a local Realtor, active residential builder, and home rehab expert in Highlands Ranch since 2003, I have seen firsthand the damage a leaking refrigerator ice-maker line or ruptured washing machine hose can cause while a homeowner is traveling. Receiving an alert on your phone while you are out of town allows you to have a neighbor or plumber turn off your main water shutoff valve right away—preventing thousands of dollars in hardwood floor, drywall, and finished basement damage before you return home.
5-Minute Setup: Where to Find Your Account Number on Your Water Bill
To activate your account, you only need your Highlands Ranch Water Account Number from your latest bi-monthly statement (shown by the orange arrow in the bill diagram below):
- Locate Your Account Number (Top-Left Box): Look at the top-left corner of your Highlands Ranch Water statement, directly beneath the Highlands Ranch Water logo and to the left of the Service Address column.
- Download & Register for Free: Visit HelpEyeOnWater.com (or download the free EyeOnWater app on the Apple App Store or Google Play Store), select Create Account, and enter your Douglas County ZIP code (
80126,80129, or80130) along with your account number. - Turn On Continuous-Flow Alerts: Inside the app, open your Leak Alert settings, set your continuous-flow threshold (1 to 2 gallons per hour is ideal for most single-family homes), and enable push and email notifications.
Need assistance directly from the utility? Highlands Ranch Water customer service can be reached at 303-791-0361 (Monday–Friday, 8:00 AM to 5:00 PM at 62 Plaza Drive, Highlands Ranch, CO 80129).
A Builder's Guide: Top 5 Hidden Leaks Across All Highlands Ranch Build Eras
When EyeOnWater sends you a continuous-flow alert, where should you look first? Whether you own brand-new construction, a 2000s or 2010s custom home in Backcountry, Firelight, or Tresana, or an established 1980s or 1990s residence in Northridge or Eastridge, these five culprits account for nearly every hidden leak I see in the field:
| Leak Source & Build Era | Typical Flow Signature | Builder & Engineer Fix |
|---|---|---|
| 1. Silent Toilet Flapper & Fill Valves (All Eras) | Steady 2 to 15 gallons per hour day and night; accounts for over 60% of indoor continuous-flow alerts. | Drop food coloring into the toilet tank and wait 15 minutes without flushing. If color seeps into the bowl, replace the rubber flapper immediately. |
| 2. Refrigerator Ice-Maker & Washer Hoses (All Eras) | Starts as a 0.5–1 GPH slow seep behind cabinets or laundry pans before rupturing under pressure. | Whenever updating kitchens or laundry rooms, replace brittle plastic refrigerator tubing and rubber washer hoses with braided stainless-steel supply lines. |
| 3. Furnace Humidifiers & RO Systems (2000s–New Builds) | 3 to 8 gallons per hour draining silently into the basement floor drain without leaving a puddle on the floor. | Inspect the clear drain line beside your furnace. Hard-water scale often wedges the electric humidifier solenoid valve open even when the furnace is off. |
| 4. Failing Pressure Reducing Valves (1980s–1990s) | High static pressure (>80 PSI) forces water past water heater relief valves and stresses older supply fittings. | Test static water pressure at an outdoor hose bib with a $12 pressure gauge. If pressure exceeds 75 PSI, have your brass pressure reducing valve (PRV) replaced. |
| 5. Irrigation Valves & Backflow Preventers (All Eras) | 15 to 60+ gallons per hour seeping underground in a single sprinkler zone even when the controller is off. | Close your indoor sprinkler shutoff valve to see if hourly flow drops to zero. Keeping perimeter soil dry is critical for preventing Bentonite clay foundation movement. |
Why Outdoor Leaks Matter Doubly in Douglas County: Beyond spiking your bi-monthly water and wastewater tiers, Highlands Ranch sits on expansive Bentonite clay soils. An undetected underground sprinkler valve leak next to your foundation saturates the soil around your basement walls—a leading cause of concrete movement and patio settling. Pairing smart landscaping and perimeter drainage upgrades with EyeOnWater's 24/7 leak alerts protects both your utility budget and your home's structural equity.
Frequently Asked Questions: Highlands Ranch Water & EyeOnWater Leak Alerts
Where do I find my Highlands Ranch Water account number to set up EyeOnWater?+
Is the EyeOnWater app completely free for Highlands Ranch Water customers?+
Why is EyeOnWater so important when Highlands Ranch Water bills bi-monthly?+
What are the most common hidden water leaks in Highlands Ranch homes?+
What fees are included on a Highlands Ranch Water statement?+
Why are outdoor irrigation leaks so dangerous for Highlands Ranch foundations?+
Highlands Ranch Realtor, active residential builder, home rehab expert, and former electrical engineer specializing in structural evaluations and custom basement, deck, landscaping, and kitchen layout design across Douglas County.
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